Welcome to new ARIS IT Support

To better serve the ARIS user community, the IT Team is excited to announce the deployment of our new IT support ticket system to all ARIS employees.

This will empower all users with the ability to submit their tickets. After ticket submittal, ticket confirmation and subsequent updates will be emailed to users directly. Even better, to update or comment on a ticket just reply to the ticket’s corresponding email.

To promote easy access to the new ticket system, we will be creating a shortcut on each user’s computer desktop named "ARIS IT Support".

When encountering an IT-related issue, we encourage all users to first ask their team members if they have encountered the issue and if they know of a solution before submitting an IT ticket.

Note that within the ticket system, you can select the type of issue when creating a ticket. You may choose whichever one corresponds to the type of issue you are encountering. However, we request that the following tickets only be submitted by your supervisor/manager: New Hire, Termination, Hardware Request, Software Access Request, and Office Move.

Click here for instructions on how to access the system. If you encounter any issues with accessing or using the ticket system, please send an email to IT@arissolutions.org.

Thank you for your cooperation and support of this new process!